Return Policy

At Self Kara.com, we strive to ensure your satisfaction with every purchase. We want you to love your new necklace. However, we understand that sometimes issues may arise. Please review our refund policy below:

Damaged or Incorrect Items:
If you receive a necklace that is damaged or incorrect, please contact us within 7 days of receiving your order. We will assess the issue and determine if it qualifies for a return. Pictures may be asked upon request to assess the product.

Non-Returnable Items:
Unfortunately, we cannot accept returns if the pendant shows signs of wear, such as scratches or noticeable damage. Please inspect your necklace upon receipt to ensure it meets expectations. Pictures may be asked upon request to assess the product. Additionally, any custom-made items are non-returnable and non-exchangeable.

How to Initiate a Return:
To initiate a return, please contact our customer service team at contact@selfkara.com with your order number and details about the issue. We will guide you through the return process.

Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then assess its condition and notify you of the approval or rejection of your refund.

Contact Us:
If you have any questions about our refund policy or need further assistance, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to assist you.

Thank you for embracing Self Kara. We appreciate your understanding and look forward to continuing to serve you.

Sincerely,
Self Kara
contact@selfkara.com